Holiday Inn Express & Suites Buffalo Downtown, an IHG Hotel

The staff at this Holiday Inn were fantastic. They were very helpful and quite friendly. We were in town for a hockey game at the Key Bank Center. The lovely lady and the front desk, B.W., checked us in quickly and answered all our questions with a smile. She also gave the best directions and advice on how to get to the game. We didn't have to deal with a game day parking garage situation because the location of the hotel is amazing! The transit stop is literally right there on the corner. My daughter and I hopped on without issue. The other staff that we encountered at breakfast and check out were also helpful and friendly. It made us feel at ease. Thank you.

Facility is centrally located. Room is spacious and equipped adequately. The only staff member we come in contact with is the front desk person, who is very supportive.

The hotel was very clean Angela was the best she worked so hard and keeps everything very clean. The hostess was very pleasant and helpful. The driver was great. I witnessed the driver handle a request for another gust that missed out on breakfast the day before they made sure that they held breakfast for this family. They went out of their way to make sure everyone was happy and taken care of. This was my second stay and not my last.

When we arrived, the front desk clerk was dealing with a system outage, probably from the weather that day. He was juggling many people trying to check in without being able to issue room keys. He made sure each guest was escorted to their rooms and let in, in a very timely manner. He was very professional and as efficient as possible. We really appreciate the effort he put forth to the hotel guests.

I liked location to Shea's also that i could order dinner and teh Breakfast was good except Turkey sausage is not my favorite i wish you had a choice